Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

• A.A new Entitlement Process requires selecting a single Entitlement Process Type.
• B.A single Milestone can be added to both Case and Work Order Entitlement Processes.
• C.Milestones for Work Orders can be configured in Setup.
• D.An Entitlement Process must be applied to both Cases and Work Orders.
• E.Milestones for Work Orders can be set up from the metadata API.

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Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

• A.Shuffle daily work manually via the Gantt.
• B.Leverage Resource Schedule Optimization.
• C.Enable Drip-feed to dispatch the next appointments.
• D.Configure the Auto Dispatch scheduled job.

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Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

• A.oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
• B.Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
• C.Process Builder on Case to update the Service Appointment and Work Order.
• D.Lightning Component with required fields to update the Case, Work Order and Service Appointment.

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At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

• A.Dispatcher
• B.Mobile, Agent, and Resource
• C.Agent and Resource
• D.Agent

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Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

• A.Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
• B.Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.
• C.Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
• D.Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

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