Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

• A.Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
• B.Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
• C.Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
• D.Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

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AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

• A.Enable the sharing features in the Field Service settings in the Setup menu.
• B.Create a user territory for the technicians' primary and secondary territories.
• C.Create a process to change the owner of the service appointment to the assigned technician.
• D.Configure a sharing rule to share dispatched service appointments with the assigned resource.

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A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

• A.Create a Work Order and Work Order Line Item.
• B.Create a Return Order and Return Order Line Item.
• C.Create a Return Order and relate it to the Product.
• D.Create a Product Request and Product Request Line Item.

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Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

• A.The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
• B.The Preventative Maintenance Gantt and filter the list to show only desired work orders
• C.The Dispatcher Console Map and filter the list to show only desired service appointments
• D.The Dispatcher Console Appointment list and filter the list to show only desired service appointments

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Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

• A.Create multiple Service Appointments, each with its own child Work Order Line Item.
• B.Create Work Order Line Items, each with its own child Service Appointment.
• C.Create multiple Service Appointments, each with its own child task records.
• D.Create Custom Object records, each with its own child Service Appointment.

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