The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

• A.Owner of Service Appointment and members of Service Territory
• B.Assigned Resources, Qwner of Service Appointment and members of User Territory
• C.wner of Service Appointment and members of User Territory
• D.Assigned Resources, Owner of Service Appointment and members of Service Territory

Comment: *

Name: *

Email: *

Verification: *

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

• A.Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
• B.Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
• C.Drag and drop the Service Appointments to other available Resources and run Optimization.
• D.Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

Comment: *

Name: *

Email: *

Verification: *

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

• A.Create a quick action on the work order to search the Knowledge base.
• B.Add the Knowledge Lightning component to the Field Service mobile app.
• C.Update the Service Appointment page layout to include the Articles related list.
• D.Attach the relevant articles to the work order or work order line items.

Comment: *

Name: *

Email: *

Verification: *

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

• A.Accounts
• B.Service Appointments
• C.Service Territories
• D.Service Territory Members

Comment: *

Name: *

Email: *

Verification: *

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

• A.Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
• B.Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
• C.Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
• D.Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Comment: *

Name: *

Email: *

Verification: *