Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

• A.Set the Service Appointment to Dispatch in Field Service Settings.
• B.Enable Sharing of Dispatched Service Appointments.
• C.Set the Number of Services to Drip Feed on the Service Territory.
• D.Enable Drip Feed Dispatching in Field Service Settings.

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An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?

• A.Create two skills records and assign them to service resources record
• B.Create one service resource and assign the technician and dispatcher role
• C.Create two service resource and assign them to the employee
• D.Create one service resource and assign the relevant permission set license

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When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

• A.Ensure the work order entitlement is related to the same process as the case entitlement.
• B.Make sure the case entitlement record is being shared with the service resource.
• C.Create a separate entitlement process associated to the work order object.
• D.Add work order milestones after the case milestones to the entitlement process.

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Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?

• A.Page Layouts
• B.Visualforce Pages
• C.Mini-Page Layouts
• D.Field Sets

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Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

• A.Postpone all lower-priority jobs and extend Due Dates.
• B.Configure an Emergency Policy and use the Emergency Wizard.
• C.Manually flag Service Appointments as "In Jeopardy" due to weather.
• D.Configure a new Service Level for immediate assignment.

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