To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

• A.Define a generation horizon of 20,160 minutes.
• B.Configure Auto-generate Work Orders to True.
• C.Define a generation timeframe of 14 days.
• D.Define a generation horizon of 14 days.

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Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

• A.Update the Service Appointment Status filed. (can't be done from mobile)
• B.Update the Service Appointment field "In Jeopardy" (its not a Service Appointment field)
• C.Update the Service Appointment Chatter feed.
• D.Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)

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Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?

• A.The appointment status is going from Scheduled to Completed.
• B.Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
• C.The default drip feed setting is overriding the drip feed rate on a service territory.
• D.The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

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Universal Containers occasionally needs to use two technicians to complete a job, however the technicians can be onsite at different How should a consultant implement this process?

• A.Create two service appointments and set the early start to the start time of the first service appointments
• B.Create one service appointments and schedule two resources
• C.Create one service appointments and add two required resources
• D.Create two service appointments and assign two different resources

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Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

• A.Review Service Appointment automation.
• B.Confirm the Technician's mobile device is online.
• C.Verify the Dispatcher ran the Service Appointment data Job.
• D.Investigate the Work Order lifecycle.

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