A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?

• A.Push reschedule notifications to service service resource using the field service lightning mobile app
• B.Configure a new scheduling policy to change service appointment
• C.Create the report to identify the service appointment in the area of notified service resources.
• D.Create a map polygon of affected area to select service appointment for rescheduling

Comment: *

Name: *

Email: *

Verification: *

Northern Trail Outfitters (NTO) sends emails from Content Builder and Journey Builder. When subscribers reply to an email, NTO would like to send an auto-reply message using a pre-defined HTML email that explains email replies are unmonitored and they should call NTO for any inquiries.
How could these auto-reply messages be enabled?

• A.Open Admin > Account Settings page In Email Studio and In the Auto Reply Email' section, select 'Custom' and paste the HTML email code into the text area field.
• B.Create a Triggered Send and on the Reply Mall Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section, then select the Triggered Send email.
• C.A Create a Triggered Send and from a Sender Profile properties page, enable 'Custom Reply Mail Management Settings', 'Use Auto Reply' and 'Reply using triggered send' options, then select the Triggered Send email.
• D.From the Reply Mail Management settings page, choose the 'Create Custom Response' option under 'Automated Response Email for Remaining Replies' section and select the HTML email from the 'define email* link.

Comment: *

Name: *

Email: *

Verification: *

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

• A.Create a quick action on the work order to search the Knowledge base.
• B.Add the Knowledge Lightning component to the Field Service mobile app.
• C.Attach the relevant articles to the work order or work order line items.
• D.Update the Service Appointment page layout to include the Articles related list.

Comment: *

Name: *

Email: *

Verification: *

Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?

• A.Two service territories that split the service resource evenly
• B.Five service territories with fewer than 500 service appointment per day
• C.One service territory with four polygons
• D.The service territories with fewer than 50 resource

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?

• A.Work Orders and Cases
• B.Cases Only
• C.Work Orders only
• D.Cases, Work Orders, and Tasks

Comment: *

Name: *

Email: *

Verification: *