Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

• A.Create 100 Service Appointments with Contractors as Required Resources.
• B.Create 5 Resources with 20 hours available a week.
• C.Create a Capacity-based Resource with 100 hours capacity a week.
• D.Create a Resource with 20 hours available a day.

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universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.
How should a consultant support this process?

• A.Add a new product required to the work type.
• B.Add a new product consumed to the work order.
• C.Add a new product required to the work order.
• D.Add a new product consumed to the work rule.

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A customer manually imports records for sending. Each record contains a warehouse ID that is shared between Marketing Cloud and a third-party system. The customer does not have developer resources, but wants to Include the warehouse ID In their tracking parameters so that the third-party system can identify the subscriber.
What should a consultant recommend'

• A.Use personalization strings created by selecting the data extension.
• B.Use AMPscript variables created from each field in the data extension.
• C.Use Dynamic Content rules to select a content area for each subscriber.
• D.Use Guide Template Language created for each field in the data extension.

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Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

• A.Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.
• B.Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
• C.Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
• D.Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

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The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?

• A.Assigned resources, owners of service appointment and member of service territory
• B.Owner of service appointment and member of service territory
• C.Owner of service appointment and member of user territory
• D.Assigned resources, owner of service appointment and member of user territory

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