technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting steps should a consultant take to resolve the issue?
Choose 2 answers

• A.Investigate work order life cycle
• B.Verify the dispatcher ran the service appointment data job
• C.Review service appointment automation
• D.Conform the technician mobile device is online

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Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

• A.Assign Contractor 2 as an excluded Resource.
• B.Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
• C.Assign Contractor 1 as a Preferred Resource.
• D.Assign Contractor 1 and 2 different capacities for repair work.

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Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers

• A.Emergency Policy
• B.Customer First
• C.High Intensity
• D.Soft Boundaries

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A financial strvicts customtr wants to send emails to customers who log in for the first time on a new IP. The message should be deployed as fast as possible due to its sensitive content. The message contains Information related to the login IP.
What should a consultant recommend to deploy the email?

• A.Inject the subscriber into a Journey.
• B.Execute a Triggered Emails Interaction.
• C.Use a User-Initiated Emails Interaction.
• D.Use the Transactional Messaging API.

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Technician often need to generate reports in customer language
Which configuration should the consultant recommend to meet the requirements?

• A.Add the language field to the contact page layouts
• B.Update the default language of the organization
• C.Update the language of the current user
• D.Add the service report language field to the work order page layout

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