Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

• A.Create a Milestone which has entry criteria for Status = Technician Wrap Up.
• B.Create a Process Builder to close the Milestone when the Wrap Up is complete.
• C.Create a Workflow to close the Milestone when the Wrap Up is complete.
• D.Create custom fields to capture that the Wrap UP Activities have been completed.
• E.Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

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An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

• A.Product Item
• B.Assets
• C.Maintenance Plan
• D.Entitlement Plan

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Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

• A.25 contractors
  75 contractors
  25 contractors
• B.25 contractors
  100 contractors
• C.100 contractors
  100 contractors

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A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

• A.Edit the Service Appointment and add a new Service Resource.
• B.Update the Service Crew on the Service Appointment's Work Type.
• C.A Create a new Service Appointment with a different Crew.
• D.Use the Crew Management tool to add Service Resources to the Crew.

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Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

• A.Set the Polygon Assignment Policy to the Lowest Level.
• B.Set the Polygon Assignment Policy to the Highest Level.
• C.Set the Territory Assignment Policy to the Highest Level.
• D.Set the Territory Assignment Policy to the Lowest Level.

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