Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

• A.Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
• B.Define "cannot complete" as a pinned status for scheduling and optimization services.
• C.Define "cannot complete" as a pinned status for auto-dispatch services.
• D.Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

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Northern Trail Outfitters wants to send an email to one million contacts in Sales Cloud. The criteria to segment contacts Include using 10+ fields to segment.
Which process should the consultant utilize to minimize issues and maximize efficiency in the sending process7

• A.Assign the one million contacts from the report to a Salesforce campaign, and use a Single Step journey with Salesforce Campaign as an entry event.
• B.Create a report originating in Salesforce, then target and send to that report using the Marketing Cloud Email Studio Send Flow.
• C.Import a report originating In Salesforce through an import activity to a Salesforce Data Extension, then send to data extension using Email Studio email send.
• D.Query Synchronized Data Extensions using a query activity to a Salesforce Data Extension, then send via Email Studio Send Flow.

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Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?

• A.Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
• B.Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
• C.Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
• D.Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

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In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers

• A.Service Appointments
• B.Resource's Travel Speed
• C.Resource's Home Base
• D.Service Appointment Dependencies
• E.Google Traffic Data

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A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments?

• A.Create a report to identify service appointments in the area and notify service resources.
• B.Configure a new scheduling policy to change service appointments.
• C.Push reschedule notifications to service resources using the field service lightning mobile app.
• D.Create a map polygon of the affected area to select service appointments for rescheduling.

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