A consultant explains how a sending domain differs from a customer's primary domain. The customer is evaluating their options around configuring their domain.
Which two questions should their IT team be asked?
Choose 2 answers

• A.Are they able to modify their domain configuration's DNS entries?
• B.Can they provide access for Marketing Cloud to update the DNS records?
• C.Will they be able to create and post DNS files when self-hosting?
• D.Does their company allow delegation of subdomains to third parties?

Comment: *

Name: *

Email: *

Verification: *

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

• A.Work Order Record Types for Break-fix, Install, and Inspection.
• B.Work Type Line Items for Install, Break-fix, and Inspections.
• C.Work Types and Skill Requirements for Install, Break-fix, and Inspections.
• D.Work Order custom fields to define Install, Break-fix, and Inspections.

Comment: *

Name: *

Email: *

Verification: *

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.
How can the Dispatcher update the Service Crew to meet those requirements?

• A.Edit the Service Appointment and add a new Service Resource.
• B.Use the Crew Management tool to add Service Resources to the Crew.
• C.Update the Service Crew on the Service Appointment's Work Type.
• D.A Create a new Service Appointment with a different Crew.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?

• A.Use Work Types to assign associated Articles to Work Orders.
• B.Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
• C.Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
• D.Create a custom mobile app that syncs articles based on Service Appointment assignments

Comment: *

Name: *

Email: *

Verification: *

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

• A.Only the Primary Assets related list on the Asset object
• B.Only the Primary Assets related list on the Work Order object
• C.Both the Primary Assets and Related Assets related lists on the Work Order object
• D.Both the Primary Assets and Related Assets related lists on the Asset object

Comment: *

Name: *

Email: *

Verification: *