Free Access to Salesforce.Field-Service-Consultant.v2025-06-23.q117 with Valid Practice Test (Page 5)

Question 16

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A.The Preventative Maintenance Gantt and filter the list to show only desired work orders
B.The Dispatcher Console Map and filter the list to show onlydesired service appointments
C.The Dispatcher Console Appointment list and filter the list to show only desired service appointments
D.The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Correct Answer: A,C

The Preventative Maintenance Gantt is a view within the Dispatcher Console that shows the scheduled service appointments for preventive maintenance work orders[217]. The Dispatcher Console Appointment list is a view within the Dispatcher Console that shows the listof service appointments with various details such as status, priority, or assigned resource[218]. Filtering is a feature that allows narrowing down the list of records based on specific criteria such as date, status, or territory[219]. Using the Preventative Maintenance Gantt and filter the list to show only desired work orders and using the Dispatcher Console Appointment list and filter the list to show only desired service appointments would allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console by showing them the preventive maintenance service appointments on a Gantt chart or a list view and allowing them to apply filters to see only the relevant records[220]. Using the Dispatcher Console Map and filter the list to show only desired service appointments would not allow Universal Containers' Managers to monitor Preventative Maintenance work orders using the Dispatcher Console. The Dispatcher Console Map is a view within the Dispatcher Console thatshows the locations of service appointments and resources on a map[221]. Using the Dispatcher Work Order Polygon and filter the list to show only desired service appointments would not work because there is no such feature as Dispatcher Work Order Polygon. References: https://help.salesforce.com/s
/articleView?id=sf.fs_gantt_preventive_maintenance_overview.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_gantt_appointment_list_overview.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.fs_gantt_filter_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_gantt_preventive_maintenance_view.htm&type=5https://help.salesforce.com/s/articleView?id=sf.
fs_gantt_map_overview.htm&type=5

Question 17

Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome Journey.
Which data setup should thty use for decision splits?

A.Contact Data using Synchronized Data Sources
B.Journey Data using CRM Report Import Activity to Salesforce Data Extension
C.Contact Data Mapped through Salesforce Marketing Cloud Profile Attributes
D.Journey Data queried from main data extension

Question 18

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A.One Service Territory with four Polygons
B.Five Service Territories with fewer than 500 Service Appointments per day
C.Three Service Territories with fewer than 50 resources
D.Two Service Territories that split the Service Resources evenly

Question 19

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A.The Work Order Line Item associated with the completed Work Order
B.The Product Item Transactions Related List on the Product Item
C.The Product Request Line Item associated with the Product
D.The Products Consumed section on the Work Order

Question 20

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

A.Field service mobile app
B.Work Order records cannot be updated on a mobile device
C.Salesforce Touch
D.Salesforce mobile app

Question 16

Question 17

Question 18

Question 19

Question 20

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