Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?

• A.Create Resource Absences every day.
• B.Create a recurring Service Appointment
• C.Use appropriate Resource Operating Hours.
• D.Use the Resource Availability Rule.

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An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

• A.Maintenance Plan
• B.Product Item
• C.Entitlement Plan
• D.Assets

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Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers

• A.Salesforce browser-based application
• B.Salesforce Field Service mobile application
• C.Custom mabile application
• D.Salesforce mobile application

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Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

• A.A Product related list on Assets
• B.Custom fields for change tracking on Assets
• C.A Work Order related list on Assets
• D.Field History Tracking on Assets

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An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

• A.Create one Service Resource and assign the relevant Permission Set Licenses. pee
• B.Create two Service Resources and assign them to the employee. &
• C.Create one Service Resource and assign the Technician and Dispatcher role.
• D.Create two Skills records and assign them to the Service Resource record.

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