Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

• A.Automatically schedule unscheduled services to available Resources.
• B.Automatically run Optimization Background Job every hour.
• C.Automatically change the status to Dispatched of all Service Appointments.
• D.Automatically Dispatch Service Appointments using Drip Feed.

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The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

• A.Custom Work Order Status with Category
• B.Custom Validation Rule on Work Orders
• C.Custom Approval Process on Work Orders
• D.Custom Work Order Escalation Rules

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Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

• A.Add the Service Territory Location Related List on the Service Territory page layout.
• B.Add the Service Territory Location Related List on the Location page layout.
• C.Create the Service Territory Location as a Service Territory lookup field.
• D.Create the Service Territory Location as a Location lookup field.

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Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

• A.Technician hours traveling
• B.Technician hours per day.
• C.Technician hours at client location.
• D.Technician work orders completed

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Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet this requirement?

• A.Add the field history tracking related list to the Asset Page and configure the Product Request object,
• B.Add the Related Asset related list to the Asset Page and configure the Product Request object
• C.Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
• D.Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.

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