Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

• A.Set up analytical snapshots to capture key case information and create historical trending reports
• B.Set up a Salesforce Customer Community that will allow customers to create cases online
• C.Create reports to analyze call data in order to understand peak times and ensure adequate staffing
• D.Create case escalation rules to route high-priority cases directly to supervisors for resolution

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CORRECT TEXT
Org wide default (account) = private; Universal Companies account owned by Karen, Universal Storage account & Universal Containers Account child accounts to Universal Containers and both owned by Bob, Universal Monitors account owned by Sue child account to Universal Storage, Universal Boxes account owned by Mark childaccount of Universal storage.

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Sales directors at Northern Trail Outfitters (NTO) cannot see or update their teams' forecasts. Sales representatives are constantly asked to provide the directors with their updated forecast information.
Which two methods should NTO use to correct how forecasts are managed? (Choose two.)

• A.Configure weekly customized forecast reports and dashboards to be emailed to sales management.
• B.Create a forecast hierarchy and assign managers to the forecast manager role.
• C.Enable override forecast permission in the Manager's profile.
• D.Create forecast Chatter groups where sales representatives can post and share their forecasts.

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Cloud Kicks (CK) has recently implemented Sales Cloud. CK wants to be able to forecast the number of shoes it sells to better coordinate with the logistics department to fulfill orders.
Which three options should a consultant recommend CK implement to accomplish this?
Choose 3 answers

• A.A custom field
• B.Product Revenue Schedules
• C.Forecast Types
• D.Opportunity Quantity
• E.Collaborative Forecasts

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CORRECT TEXT
8 steps to unlocking your pipeline with opportunities

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