For a client with a global presence and teams operating across various time zones, what is a key consideration for Slack grid design as per the discovery outputs?
Correct Answer: B
For a client with a global presence, a centralized grid with region-specific channels allows for localized communication while maintaining a unified platform for the entire organization. This design accommodates time zone differences effectively while also providing channels for broader, company-wide communication.
Question 87
You are in a discovery session with a new client. Which future deliverable will be most impacted by what you learn about your client's existing support model?
Correct Answer: C
The correct answer is C . A client's existing support model directly affects the Governance Session because governance defines how Slack is administered, who owns specific operational responsibilities, how requests are routed, how issues are escalated, and which roles are accountable for supporting users. If the current support model is centralized through IT, distributed through business-unit admins, handled through a service desk, or managed informally through champions, that structure will shape the recommended admin operating model. Option A, Key Messaging, may be influenced slightly because launch communications should explain where users get help, but messaging is not the primary deliverable affected. Option B, Channel Strategy, may include help channels, but channel naming and structure are only one part of the support model. Option D, Grid Design Workshop, focuses on workspace architecture and access, not the operational support process. The support model belongs primarily to governance because it determines ownership, escalation, admin responsibilities, and sustainable post-launch operations.
Question 88
During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon. How will this information affect your deliverables?
Correct Answer: A
The correct answer is A . The discovery finding tells you that Slack maturity is uneven across the organization. The IT department already uses Slack, so those users may understand channels, threads, reactions, search, notifications, apps, and basic etiquette. The rest of the organization, however, will be new to Slack and will require more foundational onboarding, communication guidance, and enablement. This affects deliverables because training, support resources, communications, channel strategy, and launch messaging must account for two populations: existing users and new users. Option B is unsupported because the scenario mentions IT only, not a marketing-specific support need. Option C is incorrect because org-wide channels can still be adopted; they may actually become important for launch communications. Option D is too rigid. Separate governance sessions are not required solely because maturity levels differ. The right consultant behavior is to tailor deliverables so experienced Slack users are not slowed down by overly basic material while new users are not overwhelmed by advanced assumptions.
