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  1. Home
  2. Salesforce Certification
  3. Slack-Con-201 Exam
  4. Salesforce.Slack-Con-201.v2026-07-06.q88 Dumps
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Question 51

A large organization using Slack's Enterprise Grid needs to designate a role to someone who will oversee the entire Slack environment across multiple workspaces, including setting security policies and managing compliance. Which role is most appropriate for this responsibility?

Correct Answer: D
Org Owners in Slack's Enterprise Grid have the highest level of permissions, including overseeing the entire Slack environment, setting organization-wide security policies, and managing compliance across multiple workspaces.
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Question 52

For a small business adopting Slack, what is a critical component to include in their Slack learning curriculum to ensure the team can utilize Slack effectively?

Correct Answer: A
For a small business, it is crucial to have customized training sessions that focus on Slack use cases specifically relevant to their operations. This approach, combined with interactive Q&A, ensures that the team learns practical applications of Slack that directly apply to their work environment, enhancing the effectiveness of the training.
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Question 53

You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?

Correct Answer: C
The correct answer is C . For a live learning session, a private training channel gives learners a safe, contained environment to participate in hands-on activities without cluttering public business channels or exposing practice content to the broader organization. Interactive Slack training often includes posting messages, replying in threads, reacting with emojis, using mentions, answering prompts, trying workflow-style activities, or practicing channel norms. A private channel allows all of this while keeping the session controlled and focused. Option A is poor practice because a generic sandbox environment may not reflect the client's configured Slack settings and adds unnecessary guest-management overhead. Option B allows interaction but exposes training noise to anyone in the public channel and may confuse employees not attending the session. Option D is wrong because a read-only channel prevents learners from practicing the actual behaviors being taught. The training environment should be realistic, controlled, and writable. A private training channel satisfies those needs.
Reference topic: Learning and Enablement - live training setup, interactive exercises, private training channels, learner participation, and safe practice environments.
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Question 54

During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

Correct Answer: A
The correct answer is A. #help. The purpose of a channel prefix is to create predictable navigation and signal the function of the channel before users even open it. In this scenario, the client has scattered employee questions across many channels, which weakens searchability and makes issue triage inefficient. A #help prefix clearly tells users that the channel is intended for questions, support, troubleshooting, and service requests. For example, the organization can later scale this pattern into channels such as #help-it, #help-hr, #help-security, or #help-slack. Option B, #security, identifies a department or subject area, but it does not clearly indicate a general help or question-intake function.
Option C, #hello, sounds social and does not support triage. Option D, #search-first, promotes a behavior but is not a clean support-channel prefix. The consultant should recommend a naming convention that reinforces channel purpose, reduces duplicate questions, and supports a searchable support model.
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Question 55

A large organization uses Slack's Enterprise Grid and requires a role that has the authority to manage settings across all workspaces, including security policies and compliance settings.
Which role should they assign?

Correct Answer: D
Org Owners in Slack's Enterprise Grid have the highest level of permissions and are able to manage settings across all workspaces, including setting up security policies and compliance settings, which is necessary for the organization's requirements.
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