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  1. Home
  2. Salesforce Certification
  3. Slack-Con-201 Exam
  4. Salesforce.Slack-Con-201.v2026-07-06.q88 Dumps
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Question 16

Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?

Correct Answer: B
The correct access level is By Request . The legal workspace should be discoverable to all members of the Enterprise organization, but access should require approval because the workspace contains confidential legal conversations. "By Request" fits that exact requirement: members can see that the workspace exists and request to join, while the appropriate workspace owners or admins can approve only legal team members or authorized users. Option A, Open, is too permissive because any eligible member could join without approval.
Option C, Hidden, is too restrictive because the client specifically wants all org members to see that the workspace exists. Option D, Invite Only, allows controlled membership but removes the self-service request mechanism and is not as aligned with the requirement that the workspace be visible. The consultant should always map workspace access level to sensitivity and discoverability. Confidential-but-visible workspaces generally fit the By Request model.
Reference topic: Grid Design - workspace access levels, confidential workspace design, discoverability, approval-based access, and Enterprise Grid workspace governance.
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Question 17

Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

Correct Answer: C
The correct answer is C . Slack channel strategy should reflect how work actually happens, and organic channel creation is a core part of that model. Channels are most effective when teams create them around real projects, decisions, customers, functions, incidents, communities, or workflows instead of waiting for admins to centrally manufacture every collaboration space. Option A is too loose because "customize their own channels" without strategy can lead to inconsistency and channel sprawl. Option B is too restrictive; forcing admins to create all project channels slows collaboration and turns Slack into a ticket-driven workspace instead of a dynamic work platform. Option D has some value because standard channels and prefixes can model good behavior, but it does not answer the broader question of whether users should be allowed to create channels. The best practice is not uncontrolled chaos or admin-only creation; it is user-driven, authentic channel creation supported by clear naming conventions, channel purpose guidance, and governance.
Reference topic: Channel Strategy - organic channel creation, channel governance, naming conventions, user empowerment, and scalable collaboration design.
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Question 18

You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?

Correct Answer: D
The correct answer is D . An Enterprise Grid organization can have only one Org Primary Owner . This is the highest-level ownership role for the Enterprise organization and is distinct from Org Owners, Org Admins, Workspace Owners, and Workspace Admins. The number of workspaces in the grid does not change the number of Org Primary Owners. In this scenario, the organization has four workspaces - Social, Finance, Marketing, and Operations - but that does not mean there are four Org Primary Owners. Option A incorrectly maps one Org Primary Owner per workspace. Option B has no basis in the role model. Option C is wrong because the organization cannot define an arbitrary number of Org Primary Owners. The Primary Owner concept exists to provide a single ultimate accountable owner for the Enterprise organization, while additional administrative responsibility can be delegated through Org Owner, Org Admin, Workspace Owner, and Workspace Admin roles.
Reference topic: Governance Structure (Owner and Admin Roles) - Org Primary Owner, Enterprise Grid role hierarchy, ownership accountability, and admin delegation.
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Question 19

You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

Correct Answer: B
The best answer is B because it captures both major discovery themes: stronger external partnerships and stronger internal culture through cross-functional collaboration. A good Slack vision statement should be concise, outcome-oriented, and aligned to the client's stated business goals. "Build deeper connections" maps directly to the client's desire to improve employee culture and external partnership strength, while "single global collaboration platform" aligns to the Enterprise Grid purchase and cross-functional operating model.
Option A is generic vendor-language and does not reflect the client's specific goals. Option C focuses heavily on external communication security and business scale, but it misses the employee culture and cross- functional collaboration requirement. Option D introduces an unsupported metric, "expedite sales cycle time by 50%," which was not stated in discovery; a consultant should not invent quantified outcomes unless the client has validated them. The correct vision statement must synthesize discovery inputs without overreaching.
Reference topic: Discovery - vision statement development, business-outcome alignment, external collaboration goals, culture goals, and Enterprise Grid value framing.
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Question 20

A user is experiencing audio issues during Slack calls, where they can't hear other participants.
What is the first action they should take to troubleshoot this problem?

Correct Answer: A
The first and most practical step in troubleshooting audio issues during Slack calls is to check the audio settings within Slack. The user should also ensure their speakers or headphones are properly connected and configured. Often, audio issues are related to simple settings or hardware connection problems.
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