What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
Correct Answer: A,B,F
The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12. Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12. Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12. Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12. Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12. The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12. The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12. Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3. Conciseness is the quality of being clear and brief, without unnecessary words or details4. Conformity is the quality of being consistent with a set of rules, standards, or expectations5.
Question 82
Which are valid hardware model lifecycle phases? Choose 3 answers
Correct Answer: B,D,E
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are: * Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future. * General Availability: The hardware model is available for purchase and supported by the manufacturer. * End of Life: The hardware model is no longer available for purchase or supported by the manufacturer. * Disposal: The hardware model is disposed of or recycled.
Question 83
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?
Correct Answer: B
Explanation According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1. According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2. The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2. The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2. References: 1: ServiceNow Product Documentation: Document Templates 2: ServiceNow Product Documentation: Generate Documents from Templates
Question 84
What is the name of the scheduled job that generates expense lines based on rate cards?
Correct Answer: A
A rate card is a record that defines the cost of a configuration item (CI), contract, task, or labor. A rate card can have one-time costs, recurring costs, or both. A scheduled job is a script that runs at a specified time or interval to perform a specific task. The Process Daily Costs scheduled job is a script that runs every day to generate expense lines for CIs, contracts, tasks, and labor based on their rate cards . An expense line is a record that captures the cost of a CI, contract, task, or labor for a given period. The Process Daily Costs scheduled job calculates the daily cost of each rate card by dividing the recurring cost by the number of days in the billing cycle. The Process Daily Costs scheduled job also prorates the one-time cost of each rate card by dividing it by the number of days in the amortization period. The Process Daily Costs scheduled job creates expense lines for each rate card with the calculated daily cost and the current date. The Process Daily Costs scheduled job also updates the total cost and remaining cost fields of each rate card based on the generated expense lines. References: [Cost Management - Product Documentation: San Diego - ServiceNow] [Scheduled Jobs - Product Documentation: San Diego - ServiceNow] [Process Daily Costs - Product Documentation: San Diego - ServiceNow]
Question 85
What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)
Correct Answer: A,C
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1. The Hardware Asset Management (HAM) application supports the following types of inventory audits1: Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1. Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1. Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C: Location audit. The other options that are not types of inventory audits supported by the HAM application are: Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with thevendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3. Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. References: 1: Hardware Asset Inventory Audit 2: Stockrooms 3: Vendor Management 4: Configuration Management
