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ServiceNow Certification
CIS-HAM Exam
ServiceNow.CIS-HAM.v2024-08-08.q113 Dumps

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Question 91

Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)

A.Create a single asset via barcode scan
B.Receive one or multiple assets from a purchase order
C.Create multiple assets listed on a contract PDF scan
D.Create a single asset via Name search

Correct Answer: A,B

The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan the assets and confirm the receipt in ServiceNow1.
The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. Reference:
ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal Hardware Asset Inventory Management - ServiceNow Automation Simplifies Hardware Asset Management - ServiceNow Blog

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Question 92

Which plugins for asset management functionality are inactive by default? (Choose three.)

A.My Assets
B.Depreciation
C.Cost Management
D.Expense Line
E.Hardware Asset Management
F.Procurement

Correct Answer: B,D,E

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Question 93

What are baseline asset states? (Choose three.)

A.In Stock
B.Consumed
C.Retired
D.Duplicate
E.Exported

Correct Answer: A,B,C

Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.
Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.
The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.
In Stock means the asset is available in a stockroom and ready for deployment1.
Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.
Retired means the asset is no longer in use and has been disposed of or recycled1. Reference:
Baseline asset states
Hardware Asset Management overview

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Question 94

With regard to Contract Management notifications, what is the most important contract dale to be aware of?

A.Extend date
B.Renew date
C.Expire date
D.Start date

Correct Answer: C

Contract Management notifications are sent to contract administrators to remind them of contract expiration dates so they can renew or renegotiate the contract1.
The expire date is the most important contract date to be aware of because it indicates when the contract is no longer valid and the service or product is no longer covered2.
If a contract expires without renewal or extension, it can result in penalties, service downtime, or loss of warranty or maintenance3.
Therefore, the expire date is the most critical date for contract management and should be monitored closely. References:
1: Product Documentation | ServiceNow
2: Contract and renewal management - ServiceNow
3: Hardware Asset Management overview - ServiceNow - Now Support
4: Use a hardware asset request flow - ServiceNow

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Question 95

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

A.Asset tag
B.Device type
C.Hardware model
D.Lifecycle
E.Memory
F.Manufacturer

Correct Answer: A,B,C,E

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