What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)
Correct Answer: A,C
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1. The Hardware Asset Management (HAM) application supports the following types of inventory audits1: Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1. Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1. Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C. Location audit. The other options that are not types of inventory audits supported by the HAM application are: Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. Reference: 1: Hardware Asset Inventory Audit 2: Stockrooms 3: Vendor Management 4: Configuration Management
Question 102
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
Correct Answer: A,B,F
* The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12. * Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12. * Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12. * Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12. * Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12. * The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12. * The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12. * Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3. * Conciseness is the quality of being clear and brief, without unnecessary words or details4. * Conformity is the quality of being consistent with a set of rules, standards, or expectations5. References: 1: How do I use the CMDB health dashboard? 2: CMDB Health Dashboard Score Card Explained. 3: Configuration management 4: Conciseness 5: Conformity
Question 103
When a hardware asset is retired, what happens to any existing software allocations on that asset?
Correct Answer: A
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are: * Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted. * Retain: The software allocations remain with the hardware asset and need to be reclaimed manually. * Remove: The software allocations are removed from the asset, but not returned to inventory.
Question 104
What is the global standard for product recognition used during hardware model normalization?
Correct Answer: C
ServiceNow Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Normalization aligns assets under a common display name based on the product's unique model number. ServiceNow uses the United Nations Standard Products and Services Code (UNSPSC) as the global standard for product recognition during hardware model normalization. UNSPSC is a hierarchical classification of products and services that provides a common language for exchange of information across markets and countries. Reference: Automation Simplifies Hardware Asset Management, Work with hardware normalization, Hardware Model Normalization
Question 105
What is included in the total cost of ownership? (Choose two.)
Correct Answer: B,D
Explanation The total cost of ownership (TCO) is a financial estimate that measures the direct and indirect costs of owning and operating an asset over its entire lifecycle. The TCO includes the following components: Original cost: This is the initial purchase price of the asset, which may include taxes, fees, shipping, and installation costs. The original cost is also known as the acquisition cost or the capital expense. Operational expense: This is the ongoing cost of maintaining and using the asset throughout its lifecycle, which may include repair, upgrade, maintenance, support, energy, consumables, and disposal costs. The operational expense is also known as the operating expense or the opex. Depreciation expense: This is the reduction in the value of the asset over time due to wear and tear, obsolescence, or market changes. The depreciation expense is also known as the depreciation cost or the depreciation charge. Delivery cost: This is the cost of transporting the asset from the supplier to the buyer, which may include freight, insurance, customs, and handling fees. The delivery cost is also known as the shipping cost or the transportation cost. The TCO can be calculated by adding the original cost, the operational expense, and the depreciation expense, and subtracting the delivery cost. Alternatively, the TCO can be calculated by multiplying the annual cost of ownership by the expected lifespan of the asset. References: Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application, including the ability to track the total cost of ownership of assets. Hardware Asset Management - Customer Success - ServiceNow, which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework. [Total Cost of Ownership (TCO) - Investopedia], which explains the concept and calculation of the total cost of ownership, and why it is important for business decision making.
