Which module would you use to configure Inbound Email Action?

• A.System Properties > Email > Inbound Actions
• B.System Policy > Email > Inbound Actions
• C.System Properties > Email Actions
• D.System Policy > Inbound Email Actions

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The purpose of "CAB Required" checkbox in the change request form is to determine whether the workflow will send approval task to the CAB group.

• A.True
• B.False

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Which of the following is set as the default value for Category in Incident form?

• A.Hardware
• B.Inquiry
• C.Software
• D.None of the listed values

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The purpose of Change Management in ServiceNow is to plan and manage releases and make sure software deployments are done correctly.

• A.True
• B.False

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In the baseline platform configuration, an end user with no assigned roles can read an incident when they are
_____________.

• A.Caller, Opened By or on the Watch list
• B.Caller or the Caller's delegate
• C.Caller, Opened By or on the Work notes list
• D.Opened by or the Configuration item's business owner

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