Which of the following fields in the Choice form specifies the field for which this choice is made?

• A.Dependent value
• B.Element
• C.Value
• D.Field

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How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?

• A.The auto-closure feature will run based on the resolution date.
• B.The auto-closure feature will run based on the updated date.
• C.The auto-closure feature will be disabled.
• D.The auto-closure feature will be disabled for incidents created in the future but will remain enabled for existing incidents.

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Which of the following statements best describes the purpose of "Enable wish list" checkbox in the catalog form?

• A.It allows requesters to partially fill a service request form and submit the service request later.
• B.It gives the admin insight on the most frequently visited service request forms.
• C.It allows users to submit suggestions for features or new services.
• D.It allows requesters to select catalog items that they wish to get.

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Which of the following is the goal of problem management?

• A.Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.
• B.Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
• C.Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.
• D.Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.

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How to see which record producers and catalog items are using a certain variable set?

• A.In the variable set, check the "Record Producers" related list.
• B.In the variable set, check the "Included In" related list.
• C.Check the Variable Sets Mapping table.
• D.None of the listed answers.

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