Which role is required to edit the Type field on a Change

• A.change_manager
• B.admin
• C.itil
• D.nobody

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Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

• A.Quota amount
• B.Expected revenue
• C.Opportunity amount
• D.Product quantity

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A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?

• A.Use a MassEmailMessage() with an Apex Trigger.
• B.Use a Workflow Email Alert.
• C.Use an Email Alert with Process Builder.
• D.Use a SingleEmailMessage() with an Apex Trigger.

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Which of the following is NOT a consideration when determining the need for multiple service catalogs?

• A.Delegation of Catalog Administration
• B.Audience
• C.Services and Types of Service
• D.Size of the company

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How to customize the fields that appear when a user hovers over the reference icon?

• A.Modify "ref_contributions" attribute for the field.
• B.Add a new record in the Reference Popup table and configure the variables.
• C.Create sys_popup view.
• D.Modify "ref_ac_column" attribute for the field.

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