What is the purpose of "time_worked" field in incident table?

• A.This is a cumulative time logged by the users.
• B.It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).
• C.It stores total elapsed time since the incident was created.
• D.It stores total elapsed time since the incident state changed to "In Progress".

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Which of the following roles can delete a change?

• A.None of the listed answers
• B.itil
• C.itil_admin
• D.change_manager

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Which table stores CI Relationship data?

• A.cmdb_ci_relation
• B.cmdb_ci_rel
• C.cmdb_relation_ci
• D.cmdb_rel_ci

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Using User Criteria, access to catalog categories and catalog items can be applied based on _____________.
(Choose three.)

• A.Cost center
• B.Country
• C.Location
• D.Department
• E.Group

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To how many levels can categories be nested in a service catalog?

• A.3
• B.2
• C.1
• D.None of the listed answers

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