Best Practices for using service catalog categories include _____________.

• A.Use technical language that fulfillers will understand.
• B.Create as few Categories as possible.
• C.Create many unique Categories to help organize your Catalog.
• D.Organize Categories in a way that your audience will understand.

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In the baseline platform configuration, who can create Change Requests?

• A.Users with the itil role or Change-specific roles
• B.Only members of the Change Advisory Boards (CAB)
• C.Any logged in user
• D.Anyone, even those not registered / logged in

Correct Answer: A

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Which of the following is NOT a type of Article feedback that may be submitted by users?

• A.Rate Article
• B.Helpful (Yes / No)
• C.Endorsed
• D.Flag Article

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In the baseline configuration, ONLY Emergency Changes require a PostImplementation Review (PIR).

• A.True
• B.False

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You can create only one change request from an incident.

• A.True
• B.False

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