How to show the template bar at the bottom of the incident form?

• A.Click on the "Toggle Template Bar" at the top of the form.
• B.Set the incident property "Show Toggle Bar" to true.
• C.In the Form Layout, add the "Template Bar" to the available fields.
• D.In the Form Layout, select the checkbox "Show Template Bar".

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In the baseline platform configuration, the appropriate Workflow to be attached to a Change Request is determined based on _________ ?

• A.The workflow defined on the Change type record
• B.System properties
• C.Workflow conditions matching Change request field values
• D.The workflow field on the change request record

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Which of the following plugins is needed in order to add a survey when calculating risk in change requests?

• A.No additional plugin is needed to add additional factors to calculate risk
• B.Change Management - Risk Assessment
• C.Change Management - Additional Factors
• D.Change Management - Risk Survey

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For the majority of catalog items, the customer requires quantity and price to be displayed. However, for one item, the customer would like to omit these two fields.
Which of the following approaches should be used to satisfy this requirement?

• A.Set both "No Quantity" and "Omit Price in Cart" to true on the Catalog Item.
• B.Write a Catalog Client Script for the item and use g_form.setDisplay() to hide each field.
• C.Set "Use Cart Layout" to false on the Catalog item and set both "No Quantity" and "Omit Price" in
  "Cart" to true.
• D.Cart options are set using system properties and cannot be changed for individual items.

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What is the purpose of the "Attachment Link" check box in the knowledge article form?

• A.It attaches the article to the email notifications that are linked with it.
• B.It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
• C.It allows downloading the article without opening the article standard view.
• D.It adds the article as a link to another article.

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