A company represents their customers as Accounts that have an External ID field called Customer_Number__c. They have a custom Order (Order__c) object, with a Lookup to Account, to represent Orders that are placed in their external order management system (OMS). When an order is fulfilled in the OMS, a REST call to Salesforce should be made that creates an Order record in Salesforce and relates it to the proper Account.
What is the optimal way to implement this?

• A.Perform a REST PATCH to upsert the Order__c and specify the Account's Customer_Number__c in it.
• B.Perform a REST GET on the Account and a REST PATCH to upsert the Order__c with the Account's record ID.
• C.Perform a REST GET on the Account and a REST POST to update the Order__c with the Account's record ID.
• D.Perform a REST POST to update the Order__c and specify the Account's Customer_Number__c in it.

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Which of the following CANNOT be performed by catalog_editor role?

• A.Update Catalog.manager
• B.Maintain Categories
• C.Maintain Catalog Item
• D.Update Catalog Definition

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Even though there are business rules to keep State and Incident State in sync, it is recommended to use Incident State.

• A.True
• B.False

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Which of the following can the end user see in the related search result?

• A.Open Problems
• B.Open Incidents
• C.Resolved Problems
• D.Knowledge Articles
• E.Resolved Incidents

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What is the minimum role required to delete a CI?

• A.ecmdb_admin
• B.itil_admin
• C.itil
• D.admin

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