Which of the following can the end user see in the related search result?

• A.Open Problems
• B.Open Incidents
• C.Resolved Problems
• D.Knowledge Articles
• E.Resolved Incidents

Comment: *

Name: *

Email: *

Verification: *

Which of the following statements are correct for Standard Changes and Standard Change Templates? Select all that apply.

• A.Standard Changes do not require approvals
• B.Templates can be used only for Standard Changes
• C.Creation of a Standard Change Template requires approval
• D.Standard Change Templates cannot include standard tasks

Correct Answer: A,C

Comment: *

Name: *

Email: *

Verification: *

Script includes that has SNC in their names has paired script includes with the same name but without SNC.

• A.False
• B.True

Comment: *

Name: *

Email: *

Verification: *

Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

Which one of the following is the GOAL of Incident Management?

• A.An unplanned interruption to IT service or reduction of the quality of an IT service
• B.Conduct root-cause analysis to determine and resolve the cause of events
• C.Prevent disruptions to normal service operations to maximize user productivity
• D.Restore normal service operation as quickly as possible with minimal disruption to the business

Comment: *

Name: *

Email: *

Verification: *