Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

• A.Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
• B.Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms
• C.Create an Access control to hide the unnecessary CIs from the itil users
• D.Make a show/hide UI action to show only the desired CIs to the itil users

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When the state is "On Hold" and the "On Hold Reason" is "Awaiting Caller", the incident state will automatically change to "In Progress" once the caller user makes a change to the incident.

• A.True
• B.False

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Consider the Apex class above that defines a RemoteAction used on a Visualforce search page.
Which code snippet will assert that the remote action returned the correct Account?
Account a = controller.getAccount('TestAccount');

• A.Account a = remote.getAccount();
  System.assertEquals( 'TestAccount', a.Name );
  Account a = MyRemoter.getAccount('TestAccount');
• B.System.assertEquals( 'TestAccount', a.Name );
• C.Account a = remote.getAccount('TestAccount');
  System.assertEquals( 'TestAccount', a.Name );
  MyRemoter remote = new MyRemoter('TestAccount');
• D.System.assertEquals( 'TestAccount', a.Name );
  MyRemoter remote = new MyRemoter();

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A Visualforce page loads slowly due to the large amount of data it displays.
Which strategy can a developer use to improve the performance?

• A.Use the transient keyword for the List variables used in the custom controller.
• B.Use JavaScript to move data processing to the browser instead of the controller.
• C.Use lazy loading to load the data on demand, instead of in the controller's constructor.
• D.Use an <apex:actionPoller> in the page to load all of the data asynchronously.

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Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

• A.On the Catalog Item, Columns tab, unselect Quantity column
• B.On the Cart Layout, Columns tab, unselect Quantity column
• C.On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity
• D.On the Catalog, Advanced View, unselect Use cart layout, select No quantity
• E.On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

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