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Question 56

The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions.
Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.
The founder of Selco, now the Applications Manager, is moving from an individual office to a desk in the shared area for the Operations Director's leadership team in the UniCo building. At the last Operations' group meeting, the Operations Director thanked the Applications Manager for cooperating fully with the relocation.
Is this an appropriate approach to reward the brain in the need for 'status', and why?

A.No, because 'status' should be rewarded by ensuring open, two-way
communication using rich channels.
B.No, because the Application Manager's knowledge and skills are still relevant and there no threat to 'status'.
C.Yes, because highlighting cooperation provides an opportunity for the Applications Manager to learn and develop.
D.Yes, because praising people publicly helps to improve a person'sinformal importance in the organization.

Correct Answer: D

This question examines the application of David Rock's SCARF framework, which identifies five social drivers influencing motivation: Status, Certainty, Autonomy, Relatedness, and Fairness. In this scenario, the focus is on status, which refers to the perception of one's standing or importance relative to others in a group.
1. Understanding the Status Domain in SCARF
* Status is one of the core social needs in the SCARF framework.
* It is linked to how individuals perceive their importance or recognition within an organization.
* Acknowledging contributions publicly enhances status by signaling respect and appreciation, which motivates individuals to engage and cooperate.
2. Why Option D is Correct
* In this scenario, the Operations Director's public praise of the Applications Manager acknowledges their cooperation in relocating to a shared workspace.
* This public acknowledgment improves the Applications Manager's informal status within the group by:
* Showing that their efforts are valued.
* Positioning them as a cooperative and contributing member of the leadership team.
* Enhancing status in this way fosters motivation and strengthens engagement in the change process.
3. Analysis of Other Options
* Option A: No, because 'status' should be rewarded by ensuring open, two-way communication using rich channels.
* While two-way communication is important for building relatedness or addressing concerns, it does not directly address the brain's need for status, which is driven by recognition and acknowledgment.
* Eliminate.
* Option B: No, because the Application Manager's knowledge and skills are still relevant and there is no threat to 'status'.
* This misinterprets the concept of status. The relevance of skills is unrelated to the need for recognition. Status can still be boosted even when skills are intact, especially in a new environment where informal recognition is key.
* Eliminate.
* Option C: Yes, because highlighting cooperation provides an opportunity for the Applications Manager to learn and develop.
* While cooperation can contribute to learning and development, the focus here is on public acknowledgment of contributions to improve status, not on skill-building or development.
* Eliminate.
4. Practical Implications
* The public acknowledgment at the Operations group meeting serves to:
* Reinforce positive behavior (cooperation during relocation).
* Increase the Applications Manager's informal standing within the leadership team.
* Such actions align with the SCARF framework by addressing social motivations and fostering collaboration.
5. Reference to SCARF Framework
* Status: Enhancing motivation by recognizing contributions publicly, which boosts an individual's perceived value.
* Threats to status (e.g., moving to a shared workspace) can be mitigated by public praise, maintaining the individual's perception of importance.

Question 57

Which 2 statements represent appropriate entries for the plan for Post-Project activities?

A.The Sales Manager will create a company-wide email showing the
number of policies sold weekly by each of the sales assistants.
B.Before the product is deployed, the Sales Manager will circulate a copy of the revised sales procedure for processing coffee shop insurance sales.
C.The Project Manager will attend Daily Stand-up meetings to observe
progress.
D.A report showing the number of application forms completed online
through the website for coffee shop insurance policies will be produced weekly.
E.Once the new system has been deployed, the time it takes to process sales online will be compared with the time it takes to process new policies sold through telephone sales.

Question 58

Answer the following question about the agile change practices that are being used by the Change Manager.
Column 1 lists statements made by the change team. For each statement in Column 1, select from Column 2 the relevant agile change practice being used.
Each selection from Column 2 can be used once, more than once or not at all.
Column 1
* A new company logo, which
maintains features of the
existing UniCo logo, but also
represents expertise in
innovative solutions and mobile
applications, is needed as a
high priority for the rebranding
of UniCo.
* Next time we work with the
Sales Team we will need to
schedule the fast-track training
of the Sales staff more carefully
as taking a member of staff
away from the sales work
caused operational issues.
3. Gaining access rights to make
amendments to UniCo's new
finance system is currently
causing issues and holding up
the updates to enable the
system to work with the new
processes.
* The company procedures for
delivering large-scale computer
systems will need to be revised
to reflect the new processes for
mobile applications, taking an
estimated 60 days of effort.

Correct Answer:

Explanation:
Column 1 & Matches from Column 2
* A new company logo, which maintains features of the existing UniCo logo, but also represents expertise in innovative solutions and mobile applications, is needed as a high priority for the rebranding of UniCo.Answer: C (Change Backlog)Explanation:
* This represents a prioritized task to meet a strategic goal (rebranding). Such items are typically tracked and managed in a Change Backlog in Agile practices, enabling the team to prioritize and focus on delivering value.
* Next time we work with the Sales Team, we will need to schedule the fast-track training of the Sales staff more carefully, as taking a member of staff away from the sales work caused operational issues.Answer: B (Retrospectives)Explanation:
* The statement reflects a learning from past actions to improve future efforts, which is the essence of a Retrospective in Agile. Retrospectives are designed to reflect on what went well, what didn't, and what can be improved.
* Gaining access rights to make amendments to UniCo's new finance system is currently causing issues and holding up the updates to enable the system to work with the new processes.Answer: A (Stand-Ups)Explanation:
* This statement describes a blocker or impediment being identified. Stand-Ups are daily meetings where team members discuss progress, share updates, and raise blockers for resolution.
* The company procedures for delivering large-scale computer systems will need to be revised to reflect the new processes for mobile applications, taking an estimated 60 days of effort.Answer: C (Change Backlog)Explanation:
* Revising procedures is a substantial task that needs to be prioritized and tracked. This is managed through the Change Backlog, where such larger initiatives are broken into smaller deliverables and scheduled appropriately.
Final Answer Table
Column 1 (Statement)
Column 2 (Answer)
1.
C (Change Backlog)
2.
B (Retrospectives)
3.
A (Stand-Ups)
4.
C (Change Backlog)
Explanation Based on Agile Practices
* Change Backlog: Used to manage prioritized tasks and ensure alignment with business goals.
* Retrospectives: Provide a mechanism for teams to reflect on their work and identify improvements.
* Stand-Ups: Help highlight blockers and ensure continuous progress in iterative cycles.

Question 56

Question 57

Question 58

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