What is the purpose of the Cisco Unified Contact Center Enterprise Administration (CUCEA. tool?

• A.To configure and manage agents and skill groups in UCCE
• B.To configure media routing in UCCE
• C.To troubleshoot database connectivity issues in UCCE
• D.To create and customize reports in UCCE

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What is the purpose of the Cisco Unified Customer Voice Portal (CVP) in UCCE?

• A.To handle self-service IVR interactions
• B.To provide real-time statistics on call center performance
• C.To route incoming calls to the most appropriate agent based on customer data
• D.To handle incoming customer interactions

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Which of the following are benefits of using Cisco Unified Intelligence Center (CUIC. in UCCE? (Select all that apply)

• A.Real-time reporting capabilities
• B.Historical reporting capabilities
• C.Customizable reports and dashboards
• D.Enhanced agent desktop functionality

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What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Peripheral Gateway (PG) in UCCE?

• A.To handle incoming customer interactions
• B.To manage and control the UCCE system components
• C.To provide real-time statistics on call center performance
• D.To interface with external devices such as ACDs and IVRs

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What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Historical Data Server (HDS) in UCCE?

• A.To provide real-time statistics on call center performance
• B.To manage and control the UCCE system components
• C.To store historical reporting data for UCCE
• D.To handle incoming customer interactions

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