What is the role of the Cisco Unified Contact Center Enterprise Administration (CUCEA) in UCCE?

• A.To manage and control the UCCE system components
• B.To provide real-time statistics on call center performance
• C.To manage UCCE configuration and administration tasks
• D.To handle incoming customer interactions

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What is the purpose of Mobile Agents in UCCE?

• A.To allow agents to work remotely from a mobile device
• B.To enable agents to handle calls from multiple sites
• C.To provide real-time reporting on agent performance
• D.To automate call routing based on caller location

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What are two descriptions for JNDI? (Choose two.)

• A.a method for querying and updating data in a database
• B.designed to be independent of any specific directory service implementation so a variety of directories can be accessed
• C.a script that provides call routing!
• D.an API that defines how a client may access a database
• E.an API that provides naming and directory functionality to applications

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What are two mandatory configurations for Mobile Agent to function? (Choose two.)

• A.MTP resource is not a mandatory requirement for SIP trunk, TDM, and CVP Solutions.
• B.LCP DNS as a Route pattern should be created with the destination as CUCM in PCCE SPOG
• C.The device name of LCP and RCP Ports must not have matching numbers.
• D.Only the LCP port needs to be associated with JTAPI.
• E.Both LCP and RCP ports need to be associated with JTAPI.

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While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors? (Choose two.)

• A.Set FetchAudioMinimum timeout.
• B.Set FetchAudioDelay timeout.
• C.Set mediafetchDelay timeout.
• D.Set mediafetchDelay.

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