Where are Genesys Cloud CX call recordings stored by default?
Correct Answer: D
Question 7
What level of permissions does a user require to view the organization settings?
Correct Answer: A
Explanation Admin is the level of permissions that a user requires to view the organization settings in Genesys Cloud CX. Organization settings are various options that define the behavior and appearance of your organization's account in Genesys Cloud CX. Organization settings include various features and functions, such as: * Organization name * Organization ID * Time zone * Language * Currency * Logo To view the organization settings in Genesys Cloud CX, a user needs to have Admin permission assigned to their role. Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. References: https://help.mypurecloud.com/articles/organization-settings-overview/ https://help.mypurecloud.com/articles/about-permissions/ https://help.mypurecloud.com/articles/admin-permission/
Question 8
Which of the following best defines the performance view for Agents?
Correct Answer: B
Question 9
Alerts that have been read are not included in the alert count, even if they are still active.
Correct Answer: A
Question 10
Which Genesys Cloud CX feature helps reduce wait time for each call?
Correct Answer: D
Explanation IVR (Interactive Voice Response) is a feature that helps reduce wait time for each call. IVR is a system that allows callers to interact with an automated menu using voice commands or touch-tone keypad inputs. IVR can provide callers with information, options, or self-service functions without requiring an agent's assistance. This way, IVR can reduce the number of calls that need to be transferred to agents and shorten the wait time for callers who need agent support. References: https://help.mypurecloud.com/glossary/interactive-voice-response-ivr/ https://help.mypurecloud.com/articles/about-architect/
