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Genesys Certification
GCP-GCX Exam
Genesys.GCP-GCX.v2024-01-19.q71 Dumps

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Question 26

Where can you add preconfigured settings to the phones?

A.Admin > Telephone > Phone Management > Calls
B.Admin > Telephone > Phone Management > Phones
C.Admin > Telephone > Phone Management > Base Settings

Correct Answer: B

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Question 27

What type of trunk would you configure to connect to AudioCodes phones?

A.WebRTC phone trunk
B.Phone trunk
C.Network interface trunk
D.External trunk

Correct Answer: B

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Question 28

Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

A.Password Expiration
B.Disable Location Detection
C.Open Admission
D.Disable Genesys Cloud CX Login

Correct Answer: D

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Question 29

What is the maximum limit for creating performance dashboards for private users?

A.10
B.15
C.20
D.25

Correct Answer: A

Explanation
The maximum limit for creating performance dashboards for private users is 10. A performance dashboard is a customizable view that shows real-time or historical data for various aspects of Genesys Cloud CX operations, such as queues, agents, interactions, etc. You can create performance dashboards for your own use (private) or share them with other users (public). The limit for creating public performance dashboards is 50. References:
https://help.mypurecloud.com/articles/about-performance-dashboards/
https://help.mypurecloud.com/articles/create-a-performance-dashboard/

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Question 30

You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

A.Interaction Details Report
B.User Status Detail Report
C.Agent Metrics Report
D.Queue Metrics Daily Report

Correct Answer: C

Explanation
The Agent Login-Logout Details Report is a report that would help you view an agent's time on breaks and login/logout details. This report shows various metrics related to agent availability and activity, such as total login time, total logout time, total break time, break reason codes, etc. This report can help you monitor agent productivity and adherence. References:
https://help.mypurecloud.com/articles/agent-login-logout-details-report/
https://help.mypurecloud.com/articles/monitor-agent-adherence/

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