In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

• A.Configuring trunks to identify premium-rate numbers.
• B.Manually training users to prevent calling premium-rate numbers.
• C.Creating a number-plan to identify premium-rate numbers.
• D.Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

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Which of the following components can be added to scripts? (Choose four.)

• A.Visual Basic Control
• B.Text
• C.Call Flow
• D.Checkbox
• E.Web Page
• F.Image

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You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

• A.Resend the invite.
• B.Add John to Genesys Cloud CX again so that a new invitation will be generated.
• C.Submit a ticket to Genesys Cloud CX support.
• D.Tell John to be patient and wait for the email to arrive.

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Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

• A.Asking every team member to run and save a copy of the report.
• B.Adjusting report parameters in order to include fewer agents, queues, and interactions.
• C.Reviewing and ensuring the usage of scheduled reports.
• D.Running reports during peak hours.

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All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

• A.Create a Site
• B.Assign the Edge to a Site
• C.Configure a trunk
• D.Create an Edge Group
• E.Associate the network interface
• F.Authenticate the Edge
• G.Configure the Edge Connectors

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