Which of the following types of interactions can be configured for Recording Policies?

• A.All of the above
• B.Message
• C.Chat
• D.Email
• E.Call

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What is the distinguishing feature between queues and groups?

• A.Both queues and groups have the same ACD capabilities.
• B.Queues can have agents as members, while groups cannot.
• C.Queues can be used in Architect flows, while groups cannot.
• D.Unlike groups, queues allow for more complex scenarios like skill-based routing.

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You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

• A.Phone model
• B.Base settings
• C.Phone name
• D.Hardware ID (MAC address)

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Which of the following best defines the performance view for Agents?

• A.Used to monitor real-time contact center metrics.
• B.Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• C.Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• D.Used to view historical data only.

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Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

• A.Documents
• B.Directory
• C.Workspaces
• D.Activity

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