You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

• A.True
• B.False

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Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

• A.It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.
• B.It provides core telephony services.
• C.It provides for the integration of Active Directory, SharePoint, and other third-party data.
• D.It manages the Genesys Cloud CX platform services.
• E.It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

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A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

• A.The phone number is being used by a different user.
• B.The user's phone is unplugged.
• C.The user may have deleted the icon.
• D.The user is not assigned the appropriate role.

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Genesys Cloud CX Voice is __________.

• A.Another name for Genesys Cloud CX.
• B.A help bot that is available within Genesys Cloud CX chat.
• C.A third-party service that provides external Phone Trunks.
• D.An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

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Number plan determines how many and which digits are necessary for call routing.

• A.True
• B.False

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