WebRTC phones require all hardware and software to be properly installed.

• A.True
• B.False

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Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

• A.Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
• B.Update her manager and her peers in her profile.
• C.Update her peers. Genesys Cloud CX will then update her manager automatically.
• D.Do nothing. Genesys Cloud CX will update everything automatically.

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What additional functionality does Communicate bring to Genesys Cloud CX?

• A.Directory capabilities, such as advanced search, profiles, and keyword searching.
• B.Knowledge-based features, such as FAQs and communities.
• C.Call center features, such as ACD and scripting.
• D.Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

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You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

• A.On the PSTN carrier's web site.
• B.By asking your carrier what you would need.
• C.In the Genesys Cloud CX Resource Center.
• D.Get a default trunk line installed.

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Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

• A.Availability
• B.SIP Access Control
• C.Outbound
• D.Calling

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