Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

• A.Specialist teams
• B.Immediate escalation
• C.Third party support
• D.A separate process

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What are the three phases of 'problem management'?

• A.Problem analysis, error identification, incident resolution
• B.Incident management, problem management, change enablement
• C.Problem identification, problem control, error control
• D.Problem logging, problem classification, problem resolution

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Which practice is responsible for moving new or changed components to live or other environments?

• A.Change enablement
• B.Release management
• C.Deployment management
• D.Supplier management

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What is a definition of a service improvement plan (SIP)?

• A.An input from availability management to service level management, detailing the service design plan
• B.A formal plan to implement improvements to a customer's business processes
• C.An input from financial management for IT services to service level management, detailing the budget plan
• D.A formal plan to implement improvements to a service or process

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Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

• A.Service configuration management
• B.Release management
• C.Change enablement
• D.Deployment management

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