Which includes governance, management practices, and continual improvement?

• A.The 'focus on value' guiding principle
• B.The 'value stream and processes' dimension
• C.The service value system
• D.The 'deliver and support' value chain activity

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What helps diagnose and resolve a simple incident?

• A.Problem prioritization
• B.Formation of a temporary team
• C.The use of scripts
• D.Rapid escalation

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Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

• A.Continual service improvement
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• B.Service operation
• C.Service transition
• D.Service strategy

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What is a definition of a problem?

• A.An unplanned interruption to a service, or reduction in the quality of a service
• B.A cause, or potential cause, of one or more incidents
• C.An incident for which a full resolution is not yet available
• D.Any change of state that has significance for the management of a configuration item (CI)

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Which action is performed by a service provider?

• A.Requesting required service actions
• B.Ensuring access to agreed resources
• C.Receiving of the agreed goods
• D.Authorizing budget for service consumption

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