Which is a purpose of release management?

• A.To protect the organization's information
• B.To handle user-initiated service requests
• C.To move hardware and software to live environments
• D.To make new and changed services available for use

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Which service transition process provides guidance about converting data into information?

• A.Service validation and testing
• B.Change evaluation
• C.Knowledge management
• D.Service asset and configuration management

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What can be described as an operating model for the creating and management of products and services?

• A.Governance
• B.Service value chain
• C.Guiding principles
• D.Practices

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Which statement about the 'incident management' practice is CORRECT?

• A.It identifies the cause of major incidents.
• B.It authorizes changes to resolve incidents.
• C.It maintains detailed procedures for diagnosing incidents.
• D.It resolves the highest impact incidents first.

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Which is the BEST example of an emergency change?

• A.The implementation of a security patch to a critical software application
• B.A low-risk computer upgrade implemented as a service request
• C.The implementation of a planned new release of a software application
• D.A scheduled major hardware and software implementation

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