Which practice has a purpose that includes restoring normal service operation as quickly as possible?

• A.Deployment management
• B.Problem management
• C.Supplier management
• D.Incident management

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What is a recommendation of the 'focus on value' guiding principle?

• A.Make 'focus on value' a responsibility of the management
• B.Focus on value for the service provider first
• C.Focus on the value of new and significant projects first
• D.Focus on value at every step of the improvement

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Which statement about outcomes is CORRECT?

• A.They provide products to service providers based on outputs.
• B.They allow service consumers to achieve a desired result.
• C.The co-create value for service providers by reducing costs and risks.
• D.They are deliverables provided to service consumers.

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Which process works with incident management to ensure that security breaches are detected and logged?

• A.Access management
• B.Change management
• C.Continual service improvement
• D.Service level management

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What is a configuration item?

• A.Any change of state that has significance for the management of a service
• B.A problem that has been analyzed but has not been resolved
• C.Any component that needs to be managed in order to deliver an IT service
• D.Any financially valuable component that can contribute to delivery of an IT product or service

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