It has been agreed with the sponsoring group that a risk review should be held before any of the new customer processes and web-based portal services are used by call centre staff to consider any risks before transition.
This risk review needs to be documented appropriately.
Which role should approve the inclusion of this risk review in the relevant programme control document?

• A.Senior responsible owner
• B.Programme manager
• C.Business change manager
• D.Programme office lead

Comment: *

Name: *

Email: *

Verification: *

The CFO has been appointed as the SRO for the Smart Meter Programme.
Is this appointment an appropriate application of the 'organization' theme, and why?

• A.Yes, because the CFO is able to monitor whether the increase in customers and reduction in costs is achieved
• B.Yes, because the CFO can direct the programme, providing new insights as they are new to UU
• C.No, because the CFO has no previous experience or working knowledge of the utility industry operations
• D.No, because the CEO, who has industry knowledge, is better qualified to develop the programme vision

Comment: *

Name: *

Email: *

Verification: *

Which of following groups can be a stakeholder for building a city programme?

• A.Employees
• B.People interested in being residents
• C.Political leadership
• D.All of above

Comment: *

Name: *

Email: *

Verification: *

Which of the following is an Information Baseline?

• A.Governance
• B.Boundary
• C.Management
• D.All of above

Comment: *

Name: *

Email: *

Verification: *

Programme needs to create a working environment that is both robust and flexible enough to be able to cope with frequent and sometimes radical changes of boundary. Which programme management principle suggests this?

• A.Leading change
• B.Remaining aligned with corporate strategy
• C.Envisioning and communicating better future
• D.Adding value

Comment: *

Name: *

Email: *

Verification: *