Which of following documents are parts of governance themes?

• A.Blueprint, Requirement Specification
• B.Business Case, Programme mandate
• C.System and product specification
• D.Blueprint, Vision, Quality management strategy

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The programme is in the first tranche. The programme manager met with the project managers from the Employment Contracts and Call Centre Rationalization projects as well as the BCM. Many topics were discussed. After the meeting, the programme manager reviewed the information gathered at the meeting.
Which information should result in an addition to the risk register?

• A.Customer service staff will be trained on all call centre systems in order to answer calls from customers and cross-sell all of UU's products
• B.Currently customer service staff have specialist areas of expertise in either electricity, gas or water and do not answer calls from other customers
• C.Tranche 3 could be delayed as the Customer Processes Project has not yet started, and it is unclear what training the call centre staff will need
• D.Due to staff sickness, the Call Centre Rationalization Project is delayed in delivering the call centre integration, but the project is expected to finish on time

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The programme is in the 'deliver the capabilities' process in Tranche 3. Engineering staff have been installing the new water meters. As a result, fewer staff than planned have attended the first few training courses, delivered as part of the Training Project. If this trend continues, realization of the reduced costs could be delayed. The programme manager has asked the CEngO to schedule this routine work so that the engineers can attend training courses in the future.
Which theme is MOST relevant to this situation, and why?

• A.Decisions, because the programme manager is responding to possible delays to the training courses affecting programme benefits
• B.Decisions, because the problem with the delayed training courses is causing a delay to delivery of the programme benefits
• C.Justification, because the delays to the training courses could impact how quickly the reduced costs are realized
• D.Justification, because further delays to the training courses will start to impact programme costs, affecting the business case

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Which of following is input for 'managing the tranches'?

• A.Programme preparation plan
• B.Programme Brief
• C.Approval to proceed
• D.Assurance review reports

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Which of the following is NOT normally a characteristic of the Vision Statement?

• A.It must describe a desirable future
• B.It is short
• C.Key benefits are implicit
• D.It must be time dependent

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