Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

• A.Create an incident.
• B.Send an e-mail to SAP Cloud Support.
• C.Document an influencer story.
• D.Report a ticket.

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Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A.Web service message monitoring
• B.Interactive dashboards
• C.Inner join data sources
• D.Custom reports
• E.Standard reports

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What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.

• A.You will need to cleanse the legacy data.
• B.You will need to create an initial file based on predefined fields.
• C.The migration execution requires an approval from SAP Cloud Support.
• D.Data can be loaded or changed only once.

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Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

• A.You can add custom fields in data sources and reports.
• B.With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
• C.You can create new custom reports based on join data sources.
• D.With the Dashboard Designer, KPIs can be joined to a new data source.

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Which option do you have to mark a field as mandatory?

• A.Disable personalization settings
• B.Maintenance of access restrictions in the business role
• C.Page layout configuration
• D.Use Key user tool adaptation

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