Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.

• A.On specific report creation
• B.Periodic scheduling
• C.On every save of the report
• D.Ad-hoc broadcasting

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Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

• A.Contacts
• B.Registered products
• C.Service contracts
• D.Installed bases

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Which of these objects are NOT associated with SAP Jam groups?

• A.Products
• B.Sales orders
• C.Opportunities
• D.Tickets

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Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.

• A.Maintenance plan
• B.Customer
• C.Service request
• D.Contracts

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Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.

• A.Maintenance category
• B.Warranty category
• C.Incident category
• D.Process category
• E.Cause category

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