Which elements in a ticket are uniquely identified using a registered product? There are 2 correct answers to this question.

• A.Service Level Agreements
• B.Warranty
• C.Service Entitlements
• D.Contract

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What activities do you perform in the Administrator work center to enable a new social media channel? There are 3 correct answers to this question.

• A.Select the social media channel service level.
• B.Define the ticket priority with the social media channel provider.
• C.Select the channel type.
• D.Set up access to your social media account.
• E.Create and schedule a social media import run.

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Which of the following activities can you perform with the SAP add-in for Microsoft Excel? There are 2 correct answers to this question.

• A.Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
• B.Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
• C.Upload Microsoft Excel workbooks to SAP Cloud for Customer
• D.Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer

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You would like to create a new product list, based on a required product. Which would be an example of cross-selling?

• A.An additional accessory of the product is proposed.
• B.A product of higher value is proposed for replacement.
• C.An additional product of higher value is proposed.
• D.A product of lower value is proposed for replacement.

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As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Sales Cloud? Note; There are 3 correct Answers to this question.

• A.Usage statistics
• B.Speedometer
• C.Data sources
• D.KPIs
• E.Key figures

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