Which categories can you use when creating a service catalog in SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

• A.Category
• B.Cause category
• C.Incident category
• D.Subcategory

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Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

• A.Summary
• B.Handover
• C.Mark as unread
• D.Delete
• E.Escalate

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Which elements can be used to determine the reaction time in Service Level Agreements? Note:
There are 2 correct answers to this question.

• A.Priority
• B.Maintenance plan
• C.Case types
• D.Sales contract

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You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

• A.Service Level Agreements are not activated as a service.
• B.Service Level Agreements are not configured in fine-tuning.
• C.The determination rules have been configured, but not activated.
• D.A workflow rule was not scheduled to trigger the determination.

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You want to assign a value to a specific field based on another field value calculation. Which of the Can you create the following to enable the field calculation?

• A.An autoflow
• B.A determination
• C.A page layout
• D.A workflow

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