Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.Create business role
• B.Log in with initial user
• C.Assign employee to organizational units
• D.Create organizational structure

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What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

• A.Registered products
• B.Installed bases
• C.Installation points
• D.Registered products and installed bases related to the account only
• E.Products

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Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• A.Warranty
• B.Maintenance plan
• C.Customer
• D.Registered product

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You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

• A.Enable country/region
• B.Maintain exchange rate
• C.Maintain organizational units
• D.Select country theme

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Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• A.In the My Cases Summary card available in the home page
• B.In the cases settings view
• C.In the product page
• D.In the case worklist by choosing the Case app from the menu

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